Terms and conditions

The owner of the online shop keha360.com (hereinafter referred to as the Online Shop) is KEHA360 OÜ (registration code 14204462), located at Sõpruse pst 25-5, 10615 Tallinn.

 

Validity of the sales contract, product and price information

The terms and conditions of sale apply to the purchase of goods from the Online Shop.
The prices of the products sold in the Online Shop are indicated with the products.
The price may be subject to a delivery charge.
The delivery charge depends on the location of the buyer and the delivery method. The delivery charge will be displayed to the buyer when placing the order.
Information about the goods is provided on the Online Shop directly next to the goods.

Placing an order

To place an order, you must add the desired products to the shopping cart. To place an order, you must fill in the required fields and select the appropriate delivery method. The amount of the fee will then be displayed on the screen, which can be paid securely through the following payment methods:
Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay.
Visa/Mastercard card payments
Card Payment by invoice

Payments are processed by Montonio Finance OÜ. Payments are made outside the Online Shop in secure environments. The merchant does not have access to the customer’s bank and credit card details. The contract enters into force from the moment the amount due is credited to the account of the Webshop. KEHA360 OÜ is the controller of the personal data and transfers the personal data necessary for the execution of payments to the authorised processor.
The contract shall enter into force from the date of receipt of the amount due to the current account of the Online Shop.
If the ordered goods cannot be delivered, the buyer will be informed as soon as possible and the paid amount (including the delivery costs) will be refunded immediately, but not later than 14 days after the buyer’s notification.

 

Right of withdrawal

After receipt of the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.
The right of withdrawal does not apply if the buyer is a legal person.
In order to exercise the right of withdrawal within 14 days, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods, in the same way as is allowed for testing the goods in a physical shop.
If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods, or if the goods show signs of use or wear, the Online Shop shall be entitled to reduce the refundable amount in accordance with the reduction in the value of the goods.
In order to return the goods, a declaration of withdrawal from the purchase of the goods must be submitted and sent to the e-mail address start@keha360.com no later than 14 days after receipt of the goods.
The cost of returning the goods shall be borne by the purchaser, unless the reason for returning the goods is that they do not correspond to the goods ordered. The purchaser must return the goods within 14 days of the date of the request.
Upon receipt of the goods to be returned, the online shop shall reimburse the purchaser without delay, but no later than 14 days after receipt of the request for withdrawal, all payments received from the purchaser under the contract.
The online shop may refuse to make refunds until it has received the return of the goods that are the subject of the contract or until the buyer has provided proof that it has returned the goods, whichever is the earlier.
If the purchaser has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Online Shop is not obliged to reimburse the consumer for the cost that exceeds the cost of the usual delivery method.
The online shop has the right to withdraw from the sale and to demand the return of the goods from the purchaser if the price of the goods in the online shop is, due to a mistake, marked significantly below the market price of the goods.

 

Right to petition

The online shop shall be liable for the non-conformity or defect of the goods sold to the buyer, which already existed at the moment of delivery of the goods and which becomes apparent within a maximum period of two years from the delivery of the goods to the buyer. During this first six months after the delivery of the goods to the buyer, the defect is presumed to have existed at the time of delivery. It is the responsibility of the Online Shop to rebut this presumption.

In the event of a defect, the purchaser has the right to contact the Webshop within two months of the purchase at the latest, by sending an e-mail to start@keha360.com or by calling +37253060360.
The Online Shop is not liable for defects that occur after the delivery of the goods to the buyer.
In the event that the goods purchased from the Webshop have defects for which the Webshop is liable, the Webshop will repair or replace the defective goods. In the event that the goods cannot be repaired or replaced, the Online shop will refund the buyer all the fees that were included in the sales contract.
The online shop will respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 14 days.

 

Direct marketing and processing of personal data

The online shop will use the personal data provided by the buyer (including name, telephone number, address, e-mail address, bank details) only for the purpose of processing the order and sending the goods to the buyer. The online shop transfers personal data to companies providing transport services in order to deliver the goods. We will only send newsletters and offers to the purchaser’s e-mail address if the purchaser has expressed his/her wish to receive them by entering his/her e-mail address on the website and has indicated his/her wish to receive direct mail notifications.
The purchaser may opt-out of receiving offers and newsletters by e-mail at any time by indicating this by e-mail or by following the instructions in the e-mail containing the offers.

 

Dispute resolution

Please send complaints by e-mail to start@keha360.com or by telephone: +37253060360. If the buyer and the Online Shop are unable to resolve the dispute through an agreement, the buyer may refer the matter to the Consumer Disputes Committee. The Consumer Disputes Committee is competent to settle disputes arising from a contract concluded between the buyer and the Online Shop. The examination of the buyer’s complaint by the Commission is free of charge. The buyer can also turn to the European Union’s consumer dispute resolution platform.